The Warm Friend

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Resthaven Home Office


9 E. 8th St., Holland MI 49423
616-796-3500
616-796-3508(fax)



Resthaven Care Center
Rehabilitation Cottage
Boersma Cottage
Good Shepherd Home


280 W. 40th St., Holland 49423
616-796-3600
616-796-3609(fax)



Home Care By Resthaven


828 Lincoln Ave., Holland 49423
616-796-3800
616-796-3815(fax)



Resthaven Maple Woods


49 E. 32nd St., Holland 49423
616-796-3700
616-796-3494(fax)



The Warm Friend


5 E. 8th St., Holland MI 49423
616-796-3550
616-796-3553(fax)

 

Resident Satisfaction Levels at The Warm Friend:
          100% Satisfied!

We contract with a national survey company called My InnerView to discover exactly what our residents think about life as an independent senior at The Warm Friend.

My InnerView also compares our results with those from 587 communities across the country, so that we can benchmark our performance.

Here are our amazing results:

Overall satisfaction = 100%! 
(84% ranked us as as "Excellent")

Willing to recommend us = 100%!
(89% ranked us as Excellent) 

Continual Quality Improvement
We are very happy with the overall results of the survey, but My InnerView also makes recommendations on where we can still improve.  We are polled on 34 different measures, and the results of those individual rankings are used to create specific opportunities to improve.

We have created teams of residents and staff members to work creatively to increase our “Excellent” ratings by 5% for the coming year.

 

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Resident gardeners Ruth and LaMont enjoy making beautiful things grow in The Warm Friend's flower garden.