Frequently Asked Questions
Everything we do at Resthaven is guided by our mission statement to seniors: To glorify God by providing a continuum of care and services that demonstrates the love and compassion of Jesus Christ.
Below are some of the questions that we frequently encounter when living out our mission. We hope that they help you understand Resthaven a bit further, but please feel free to contact us directly with any of your own questions at 616-796-3500 or email firstname.lastname@example.org.
Q 1: What is a "continuum of care" as your mission states?
Currently our continuum of care consists of:
Q 2: Does a person have to be a Christian to use Resthaven's services? Do I have to belong to a particular Christian denomination? After all you have a "Christian mission."
If you ask us about our individual faith, most of us will eagerly share our stories with you. However, it is not our goal to convert. Our goal is simply to serve.
Because we are totally committed to serving all aspects of a person, mind, body, and soul, we have a Chaplain on-staff who heads up the spiritual aspect of life at Resthaven. The Reverend Leigh VanKempen is trained in the traditions of the Reformed Church, but has excellent relationships with spiritual leaders from many other faith traditions. It is her goal to offer you the spiritual support that you need, and she will be happy to act as the link between you and your spiritual advisor.
Q 3: Resthaven is a not-for-profit organization. Why is this important?
Unlike companies formed to create a profit and who are answerable to an outside Board of Directors, Resthaven isn't going to pull up stakes and move to another city because business is better in that location. We're here to stay to provide peace and security to those we serve in the greater Holland/Zeeland area.
Our community is ably represented by a special group of volunteers: our local Board of Trustees. They come from many different walks of life and bring a variety of skills, experiences, and wisdom. Their goal is to serve by assuring you top quality services, wise stewardship, and to plan for the future of Resthaven.
And then there are over 400 additional volunteers who immeasurably enrich the lives of our Elders, their families, and our staff members. Our volunteers add a whole new dimension to life at Resthaven by entertaining, gardening, repairing, cleaning, telling and listening to stories, sharing their pets, painting fingernails, playing games, participating in art projects, organizing fund raisers...the list is endless of the gifts of time and talent they bring. And we can't forget the awesome gift of music! We love music!
Community support is also demonstrated by the financial contributions of well over 700 people, businesses, trusts, foundations, and churches. We have an Annual Fund that is used to supplement life enrichment activities, extra staff, and to provide charitable care. We also have strong support from our community for those who wish to invest in capital improvements for Resthaven facilities. We have an awesome community of supporters!
Q 4: How can you be a non-profit if you charge for your services?
Q 5: Do you have to be a Resthaven resident or Home Care by Resthaven client to take advantage of the other services?
If you're not sure what you need, our phone counselors can help, or our Transitions Coordinator can visit with you in your home (it's free!) and provide you with professional recommendations. We invite you to call us at 616-796-3800 or 800-839-9320 or email: email@example.com.
Q 6: If I live in a Resthaven community how do I pay?
Rents include a variety of extra services, often including dining, so be certain to ask your admissions counselor exactly what is included.
Q 7: Do you offer help in my home, without moving to a Resthaven community?
Q 8: What's the difference between independent living, assisted living, and all of your other options?